Every Feature You Need to Deliver Exceptional AI-Powered Support
From intelligent response generation to deep Shopify integration, Auxx.ai provides a complete toolkit for automating customer service while maintaining the human touch.
AI Engine
Understands customer history and tone to craft thoughtful replies instantly.
Continuously learning models trained on millions of e-commerce interactions.
From refund approvals to loyalty perks, every decision respects business rules.
SOC 2 Type II readiness, redaction, and granular audit trails by default.
Automation playbook
Policy aligned response
Auxx.ai auto-applies your macros, empathy guidelines, and refund thresholds before drafting replies.
SSO • SOC2 • GDPR
Enterprise-grade security
Feature exploration rate
60%+ scroll depth tracked by default.
Demo requests
Target 8-10% conversion with embedded tour.
Documentation clicks
Deep links surface relevant guides contextually.
Time on page
Optimized for 4-5 minute dwell with micro-interactions.
Built to automate support without compromises
Auxx.ai brings together best-in-class AI, Shopify-native data access, and secure automation guardrails so you never have to choose between speed and quality.
Next-Gen AI That Understands Context
Auxx.ai proprietary models fine-tuned for e-commerce support.
- GPT-4 and GPT-4o powered response generation
- Multi-language coverage across 15+ locales
- Sentiment analysis with tonal adjustments
- Intent recognition tied to automation playbooks
- Conversation memory across entire customer history
Native Shopify Integration Like No Other
Direct APIs into orders, products, fulfillments, and loyalty data.
- Real-time order and fulfillment tracking
- Inventory checks with backorder warnings
- Customer lifetime value surfaced inline
- Refund, exchange, and warranty workflows
- Personalized product and cross-sell suggestions
Auto-categorization, VIP routing, and noise reduction keep agents focused on what matters.
Policy-aware approvals, escalation paths, and auto-pauses ensure automation remains safe.
Connect CRMs, loyalty tools, shipping providers, and ERPs for full context in every reply.
PII redaction, access controls, and immutable audit logs come standard with every workspace.
Email management that stays ten steps ahead
Auxx.ai centralizes every ticket, enriches with customer data, and categorizes in milliseconds. Intelligent routing keeps automation safe while surfacing the conversations humans should own.
Understands topic, sentiment, and customer segment to tag every ticket instantly.
Routes escalations and VIP customers to humans while automation handles the rest.
Email, chat, social, SMS, and reviews stay in sync with unified replies.
Adaptive filtering learns from team feedback to keep noise out of shared inboxes.
Deep Shopify integration, down to every SKU
Auxx.ai is purpose-built for Shopify. Run proactive support, loyalty playbooks, and fulfillment actions using live store data, not stale exports.
OAuth flow links Auxx.ai to your Shopify admin without scripts or theme changes.
Orders, products, discounts, and customer tags stay synchronized in real time.
Trigger refunds, exchanges, and loyalty perks with approvals built into the workflow.
API examples and live playground
Fetch AI drafts, push contextual data, or build custom workflows. The Auxx.ai API exposes every automation capability with fine-grained scopes.
POST /v1/tickets/{id}/generate-reply
Authorization: Bearer <token>
{
"tone": "reassuring",
"language": "en-US",
"policy": "refund-level-2"
}Typed responses via SDKs for TypeScript, Python, and Ruby with full schema introspection.
Subscribe to automation lifecycle events, escalations, and analytics right in your stack.
Spin up staging workspaces with synthetic data for safe testing and QA.
See impact in real time across every channel
Observe automation performance, customer satisfaction, and savings in the same dashboard. Auxx.ai makes it easy to share wins with leadership and identify the next workflow to automate.
Track adoption by channel, policy category, and agent assist usage with real-time dashboards.
Quantify upsell and cross-sell conversions driven by AI recommendations in every channel.
Sample AI replies, run QA scorecards, and share coaching notes with a click.
Model spikes, forecast staffing needs, and pre-train the AI for seasonal promotions.
Spin up playbooks with product data, macros, and escalation rules days before launch.
Detect churn risk in real time and trigger loyalty offers backed by historical outcomes.
Launch in days, not months
Auxx.ai guides your team through a proven rollout plan. Configure core automations in under a week and scale to every channel with confidence.
Plug in Shopify, Gmail, Outlook, Slack, and your helpdesk with guided setup wizards.
Upload macros, policy docs, and tone guidelines. Auxx.ai converts them into structured rules.
Replay resolved conversations to fine tune the AI and validate guardrails in a sandbox.
Roll out automation gradually, monitor analytics, and iterate with agent feedback loops.
Trusted by high-volume Shopify brands worldwide
From DTC pioneers to global retailers, Auxx.ai powers support teams that demand accuracy, compliance, and immediate ROI.
Auxx.ai automated 75% of our support volume within the first month. The Shopify workflows are unlike anything else we evaluated.
We cut response times from hours to minutes while keeping CSAT at all-time highs. Auxx.ai feels like an extra teammate.
Security reviews passed on the first attempt thanks to Auxx.ai’s detailed documentation and compliance posture.
Deliver AI-powered support
Spin up Auxx.ai in minutes. Explore the product tour, automate your top workflows, and partner with our onboarding specialists to launch in record time.