Privacy Policy

Last updated: May 6, 2025

This Privacy Policy describes how auxx.Ai ("we," "us," or "our") collects, uses, and shares your personal information when you use our website and services. We are committed to protecting your personal information and your right to privacy.

1. Information We Collect

We collect several types of information from and about users of our Service:

  • Account Information: When you register, we collect your name, email address, and password.
  • Integration Data: We collect information from connected services (Gmail, Outlook, Shopify) as necessary to provide our services, including email content, customer information, and order details.
  • Usage Information: We collect information about how you interact with our Service, including access times, pages viewed, and features used.
  • Device Information: We collect information about your device and internet connection, including IP address, browser type, and operating system.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Service.

2. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service
  • Process and respond to customer support tickets
  • Generate AI-powered responses to customer inquiries
  • Analyze usage patterns to optimize our Service
  • Communicate with you, including sending service updates and marketing messages
  • Protect against and prevent fraud, unauthorized transactions, and security issues
  • Comply with legal obligations

3. Data Storage and Processing

Your data is stored securely on cloud servers located in the United States. We use industry-standard security measures to protect your information. We retain your data for as long as your account is active or as needed to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements.

4. Email Content Processing

Our AI-powered system processes email content from your connected accounts to provide customer support services. This includes analyzing email content, generating responses, and categorizing customer inquiries. We do not use email content for any purpose other than providing our service and improving our AI systems.

5. Shopify Integration

When you connect your Shopify store, we access customer, order, and product data to provide our services. This information is used solely for providing support to your customers and is not shared with third parties unless required to provide the service or as otherwise described in this Privacy Policy.

6. Sharing Your Information

We may share your information in the following situations:

  • With Service Providers: We may share your information with third-party vendors and service providers that perform services for us or on our behalf.
  • With Your Consent: We may share your information when you give us specific consent to do so.
  • For Legal Purposes: We may disclose your information where required to comply with applicable law, governmental requests, or legal process.
  • Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access your personal data
  • Correct inaccuracies in your personal data
  • Delete your personal data
  • Object to the processing of your personal data
  • Request restriction of processing your personal data
  • Request transfer of your personal data
  • Withdraw consent

To exercise these rights, please contact us using the information provided at the end of this policy.

8. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards, no security system is impenetrable, and we cannot guarantee the security of our systems 100%.

9. Children's Privacy

Our Service is not directed to children under 18, and we do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@auxx.ai

Address: 5345 N Commerce Ave, Suite #8, Moorpark, CA 93021